Refund & Return Policy
Refund & Return Policy
At Gold Club Sportlife, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms below.
Return Eligibility
You may request a return within 30 calendar days after your order has been marked as delivered.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, and accessories.
- Be accompanied by proof of purchase (order number or confirmation email).
Returns sent without prior authorization from our customer support team will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items.
- Gift cards (if applicable).
- Personalized or customized products (if applicable).
- Any item that has been used, washed, altered, or damaged after delivery.
Return Request Process
To request a return, please contact our customer support team at:
Please include:
- Your order number.
- The reason for the return.
- Photos of the item if it is damaged, defective, or incorrect.
Once your request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return address.
Please do not send any item back before receiving return authorization from our support team.
Refunds
Once the returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved:
- Your refund will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- The wrong product was shipped.
If the return is approved due to one of the situations above, Gold Club Sportlife will cover the applicable return shipping costs or provide an appropriate solution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include clear photos of:
- The product received.
- The shipping packaging.
- Any visible damage.
Our team will review the case and provide the most appropriate solution as quickly as possible.
Chargebacks
If you experience any issue with your order, we encourage you to contact our customer support before opening a payment dispute or chargeback.
Our team will make every reasonable effort to resolve your concern quickly and fairly.
Contact Information
Gold Club Sportlife
Support Email: support@goldclubsportlife.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT)
We aim to respond to all inquiries within 24–48 business hours.