Refund & Return Policy
Refund & Return Policy
At Gold Club, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return subject to the terms below.
Return Eligibility
To qualify for a return:
- Items must be returned within 30 days of delivery
- Products must be unused, unworn, and in original condition
- Original packaging must be included
Non-Returnable Items
The following items are not eligible for return:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Used or damaged items caused by the customer
Return Process
To request a return, contact us at:
Please include:
- Order number
- Reason for return
- Photos if the item is damaged or incorrect
Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Refund processing times may vary depending on your bank or payment provider
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was defective
- The wrong product was shipped
- The item arrived damaged
Chargebacks
Customers agree to contact us before initiating a chargeback or payment dispute so we may attempt to resolve the issue directly.
Contact Information
Gold Club
Email: supportgoldclubsportlife@gmail.com